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Our Assertiveness Training Course will give you the confidence and tools you need to assert yourself in a range of situations. It will firstly enable you to distinguish between passive, assertive and aggressive behaviour and give you a simple checklist to help you identify where you need to develop whether you are someone who tends not to speak up or whether you are someone who is prone to speaking up in an aggressive manner. It will give you. a range of tools to help you package your communications assertively, whether it be speaking up about your feelings, challenging someone else's viewpoint or saying no.
What is meant by assertiveness? The difference between assertive, aggressive and passive behaviour The impact of each behaviour on you The impact of each behaviour on others The 3 elements needed for you to be assertive
Understanding the choices, you make around your behaviour. Identifying what triggers, you to behave in certain ways. How to use the most helpful “self-talk”. The Trigger-Think-Feel-Behave model to change your mindset and behaviour
Understanding the importance of choosing the right words, The 8 language guidelines for assertive behaviour. Useful word combinations and phrases when being assertive
What’s stops you from saying no. How to balance being “nice” versus being “clear”. The three conversation frameworks for saying no assertively
Understanding your own feelings about challenging others. The ADQ framework to enable you to challenge respectfully. Phrases to use and phrases to avoid when challenging others
How to see an objection as a positive signal. The power of questions to handle objections/push back. The 8 types of questions .Which questions to use and which to avoid. The questions funnel for reaching your outcome
If you would like a more in depth programme, we can offer you a detailed 36 question assertiveness assessment which will give you a score for each of the four behaviours . This can be combined with some 121 coaching in which we will work with you to analyse your results in detail, support you in identifying tangible steps you can take and give you a range of tools bespoke to your development needs.
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This training course is available for face-to-face delivery. We will travel to your offices and create a fully immersive experience which includes theory, demonstrations, activities, action planning and the added bonus of your employees being able to meet and network with colleagues.
This training course can be delivered virtually — either as complete days or over a series of bite-sized modules, helping you to manage you time better. We can adapt the course length and format to suit your needs and we can also offer a hybrid option.
Contact us about your training needs. Please can you specify the course or courses you are interested in or your bespoke requirements. If possible, include the number of trainees and your location(s) - this is helpful but not required.
As a coach and trainer with over twenty years' experience, I founded Gravity seventeen years ago to better inspire and develop leaders. Since then, I've worked globally with over a hundred organisations across diverse sectors, delivering relevant, practical, and engaging training courses. I'd be thrilled to bring this expertise to your company, enhancing your communication skills, management and leadership development programs.
"Gilly was excellent at explaining concepts and prompting us to think and come up with ideas. She also made it relatable and fun."
"Gilly had such a lovely manner, warm, friendly and knowledgeable. She makes you think you can achieve anything."
"Gilly is so professional, approachable, knowledgeable and very motivational."
This training course can be customised to suit your needs in terms of course length, course format and course content. We can also build a fully bespoke training programme for you which can include aspects of this course along with aspects of other courses and topics.
